Frequently asked questions
Why this name “Bridge and Bond”?
The name Bridge and Bond represents our core purpose of connecting people. The word Bridge signifies our role in spanning the gap between generations and bridging the emotional distances that can lead to loneliness. The word Bond represents the deep, genuine, and meaningful relationships that are formed through these dedicated conversations. Together, the name reflects our commitment to creating lasting connections that combat loneliness.
Why choose "Bridge and Bond"?
We are committed to providing consistent companionship that goes beyond a simple phone call. We understand the value of dedicated time and meaningful conversation.
What are these services (audio, video connects etc.) ?
We provide compassionate companionship and emotional support through regular conversations. Our associates connect with seniors via audio calls, video calls, or a mix of both. These conversations are a dedicated time for sharing stories, reminiscing, talking about hobbies, or simply enjoying a friendly chat, all to combat loneliness and foster a sense of connection. The service focuses on a dedicated time to talk and connect. Our services primarily include:
Audio Calls: Simple, reliable phone calls that are easy to use for all seniors, regardless of their tech-savviness.
Video Calls: For seniors who are comfortable with technology, we offer video conversations to provide a more personal connection, allowing them to see their associate and engage with visual cues.
Meaningful Conversations: This is the core of what we provide. Our associates are there to listen, share stories, reminisce, discuss current events, and generally be a reliable and caring presence. The goal is to combat loneliness and provide consistent human interaction.
How does this service work?
Our service is simple and tailored to the senior's needs. Once a customer signs up, we match their senior with a compatible associate. A schedule is then created for regular conversations, which can happen over phone, video call, or a combination of both. Our associates are trained to provide a consistent and reliable presence, ensuring a stable, trusting relationship can develop over time.
Is this service easy for seniors to use? Do they need technology understanding ? What devices are compatible with this service ? Do senior need internet access for availing this service?
We've made our service as simple as possible. For seniors who are comfortable with technology, we can use Whatsapp on their smartphones, or tablets with internet access. For those who prefer a more traditional approach, our service can be fully utilized through a standard phone call, requiring no special technology or internet access. The only requirement is a working phone line.
Who are these associate ? What is their background ?
Our associates are professionals who are either not working fulltime or associated with us during after work hours. These are carefully selected individuals who are compassionate, empathetic, and have a genuine passion for connecting with the elderly. They undergo a rigorous background check and receive specialized training on effective communication, building rapport, and providing respectful companionship.
Can senior with hearing or vision impairment use this service?
Yes, absolutely. For seniors with hearing impairment, our video call option allows for visual cues and lip-reading, and the audio can be amplified using hearing aids. For those with vision impairment, our audio-only phone calls are a perfect fit, focusing entirely on the warmth and comfort of a spoken conversation.
Is this service secure and confidential ?
Yes, this service is designed to be completely secure and confidential. Here's how we ensure the privacy and safety of our seniors and customers: 1) Strict Confidentiality: All conversations between the associate and the senior are private. Associates are bound by a strict confidentiality agreement and are not permitted to share any personal information. 2) Data Security: Any personal information you provide is stored securely, and we use robust security protocols to protect your data. We do not share your information with any third parties. 3) Professional Conduct: Our associates are trained to maintain professional boundaries at all times. Their role is strictly to provide companionship and emotional support, and they are required to adhere to a code of conduct that ensures a safe and respectful interaction. 4) Secure Technology: For video calls, we use secure, encrypted platforms like WhatsApp to ensure that your conversations remain private.
If a senior is travelling, can they still use this service ?
Yes. As long as the senior has access to a phone or an internet connection (depending on the service chosen), they can continue to receive calls from their associate, ensuring consistency no matter where they are.
Can seniors avail this service as a group conversation (audio /video conference)?
Currently, our service is focused on one-on-one conversations to foster deep, personal bonds. We believe this dedicated individual attention is most effective in combating loneliness. However, we are exploring options for small group events and community building.
How much does this service cost?
We offer various plans based on the frequency of conversations. For your understanding it starts from 750 Rs/month for Indian customers. Our pricing is transparent and designed to be affordable. Please contact us for our plans.
Can I have a trial of this service before committing ?
Yes. We offer a trial session of 30 minutes so you can experience firsthand how our service works. This allows the senior to connect with an associate and decide if they feel a connection before you make a commitment. After trial, you can start with basic plan to see if this is working.
How can I start the service ?
Getting started is easy. You can either give us a call directly or fill out the contact form on our website. Our team will guide you through the process, answer any remaining questions, and help you find the perfect match for your senior.
Can this service be availed by seniors who are staying in senior living?
Absolutely. Even in senior living communities, many individuals can still experience loneliness. Our service provides a consistent one-on-one relationship that supplements the group activities and social opportunities available in their community.